FTC Sues PPE Marketer for Falsely Promising Quick Delivery of N95 Facemasks
Agency further charges Frank Romero violated the COVID-19 Consumer Protection Act by misrepresenting mask quality, and the Mail, Internet, Telephone Order Merchandise Rule for failing to cancel and refund orders The Federal Trade Commission charged an online marketer with falsely promising consumers that he could quickly deliver facemasks and other personal protective equipment during the COVID-19 pandemic, then failing to deliver on customers’ orders or offer cancellations or refunds. In a federal court complaint filed today , the FTC alleges that Frank Romero (d/b/a Trend Deploy) took advantage of consumers’ fear of COVID-19 by advertising the availability and quick delivery of PPE, including N95 facemasks, even though he had no basis to make those promises. Romero allegedly failed to deliver PPE on time (if at all), failed to notify consumers of delayed shipments, failed to offer the cancellations and refunds required by the FTC’s Mail Order Rule, and failed to honor requests